Our Response to Covid-19
Hotel Hell and the Zicoria Brasserie restaurant will be ready to welcome our guests in Val Gardena starting from July 4 2020, after months of forced, sudden and dramatic closure.
We are using the weeks that separate us from the long-awaited day to organize ourselves in the best way:
We will reopen ensuring the maximum possible comfort, in the maximum possible safety, also by applying additional measures compared to the required national and regional regulations.
We will use all the Personal Protective Equipment (PPE), necessary to ensure the health of our guests, collaborators and families.
Our premises will be sanitized regularly and our cleaning regimen will be set to an even higher standard and further strengthened with the use of specific equipment for room sanification. Specific areas of focus for our Covid-19 Response include:
- Rigorous Sanitization of rooms, bar and restaurant areas, common areas and contact points (door handles, elevators, reception counters, common bathrooms)
- Hand Sanitizer Stations positioned in the Guest Contact Areas
- Body Temperature Measurement according to Local and Regional Laws
- Masks and Gloves supply for all our staff, especially those in continuous contact with our Guests, and for those guests who may need them.
- Continuous information to our collaborators to ensure knowledge and respect of protocols of hygiene and safety.
Fortunately, only a few months ago we completed a profound renovation of the dining rooms and outdoor terraces.
The available space will guarantee ample space, also in compliance with the rules of physical distancing. We are reorganizing the restaurant and dining services (from breakfast, to brunch, to dinner), regulating the buffet area – which will always be manned by our dining room staff – and focusing more on table service.
We will try in every way possible to make your moments of conviviality pleasant despite the limits imposed by prudence and law.
Flexibility is greatly appreciated in this moment of uncertainty and therefore we have decided to update our cancellation policy terms for new reservations. At the same time, many are looking forward to enjoying a holiday in the Dolomites. Cancellation will be free of charge up to 10 days before arrival and the deposit can be returned or converted into a voucher valid for one year. The cancellation will be free of charge at any time due to the contraction of Covid-19.
In case of Contagion of one or more people – both among guests and between collaborators – the rules laid down by National and Regional Health Authorities will be strictly respected.
The friendship and solidarity of our mountains, the unforgettable view that you can enjoy from our windows, from the terraces and from the large balconies, the even healthier and clearer air of the Dolomites will do the rest.
We are waiting for you!
Hell Family and the Hotel Hell Dolomiti Staff
Frequently Asked Questions
Do you offer half board?
To meet the new regulations, we are creating a menu for half board and an à la carte choice for the Brasserie Zicoria restaurant, which will be open for lunch for brunch and for dinner, compatibly with maximum occupancy.
Can the common rooms of the hotel be accessed?
In the common areas and in the rooms used for catering, the current rules of social distancing apply. In any case, the use of a mask will be mandatory to move around the common areas and to access the buffet area.
There are no particular limitations to access our large outdoor terrace, other than respect for social distancing, except for those rules provided for restaurant services.
Be advised that the body temperature will be checked at the entrances and at the access doors of the bar and restaurant.
Is your Hotel safe for Children?
We have always taken special care of the food preparation for our little guests in full compliance with all health regulations. In this phase additional measures in the food preparation will be enforced and protective devices will be organized for both our kitchen and dining room staff (masks, gloves, visors and other dpi).
We are surrounded by green meadows, have large outdoor spaces and an outdoor play area intended for our younger guests, where they can finally let off steam running in the large green meadows around the hotel.
Are dogs allowed?
Only small dogs are allowed, which cannot access the common areas.
A supplement of € 20 per day will be applied for daily room cleaning.
How is the Coronavirus situation in South Tyrol?
The response of the Autonomous Province of South Tyrol was prompt and effective. The situation in our region is largely under control and continuously monitored.
In South Tyrol / Südtirol there have never been any acute emergency peaks unlike other parts of Italy. Our local hospital infrastructure has never been stressed by this Emergency.
You can check the situation yourself in real time by connecting to the page of the Province of Bolzano dedicated to the Coronavirus Emergency.
Is a swab required?
At present time it is not required to carry out the swab or the serological test to come on holiday in South Tyrol.
What rules are to be respected in South Tyrol?
At the moment you can only move within the Region. From the 3rd of June the borders between different regions will also be lifted.
In South Tyrol the social distance rule is 2 meters between people. In public places it is mandatory to wear a mask or a device suitable for covering the mouth and nose.
We recommend the use of gloves to shop and wash your hands often, or at least disinfect them with sanitizing gel if not otherwise possible.
Assemblies of people are prohibited.
Are the shops and businesses open in South Tyrol?
All shops and businesses are currently open in South Tyrol, in compliance with safety and social distancing regulations in place.
Hairdressers, barbers, beauticians, ice cream parlors, patisseries, museums and cultural institutions are open.
The reopening of gyms, swimming pools and sports centers has been scheduled from the 25th of May.
From the 15th of June, cinemas and theaters will be able to resume their activities.
Can you go to the Mountains?
Of course! The lifts are open from the 25th of May for both sporting and tourist purposes. The only limitation is that closed cabins must be used for 2/3 of the capacity.
More information on this can be found on the website of the Lift Consortium of Dolomiti Superski.
Can you practice outdoor sports?
You can go for walks, jogging and cycling in the open air, rent mountain bikes at the rental shops affiliated with our hotel.
In Val Gardena you will find mountain bike routes and specific paths, even down hill routes. Group sports are allowed in compliance with the rules.
Is public transport in operation in South Tyrol?
Public transportation is all in operation. The safety distances must be respected and a face mask must be worn.
For current timetables, we recommend checking the public transport website Mobility South Tyrol before leaving.
What should I do if I think I have contracted the virus while on Vacation in South Tyrol?
If you are on vacation and you experience symptoms of the new Coronavirus or you suspect that you have been infected, our staff has been instructed and is available to help you, in coordination with the local health authorities.
The Province of South Tyrol / Südtirol has provided the toll-free number 800 751 751. The number is active from 8:00 to 20:00.
We invite you to call Italian Emergency Number 112 only in case of emergency.
What are your cancellation terms?
Cancellation is free of charge up to 10 days before arrival. The deposit will be returned in full or converted into a one-year holiday voucher.
Cancellation will be free of charge at any time in the event of a customer contracting Covid-19.
